Refund & Cancellation Policy

EUROWRAP RENTAL LLC

Refund & Cancellation Policy

We keep this simple: everything is flexible until your kit ships, and locked in once it's on a truck. Here's exactly how it works.

1. Cancelling Before Your Kit Ships — Free

You may cancel your reservation at any time before your kit ships, for any reason, and receive a full refund of everything you paid — the rental fee, any attachment add-on fees, and the optional Damage Waiver fee. Just email dan@eurowraprental.com or use the contact form with your order number. Kits typically ship 2–4 business days before your Delivery Date, so the earlier you reach out, the better.

2. Changing Your Dates Before Shipment — Free

Trip dates moved? Contact us before your kit ships and we will move your Delivery Date and Return Date at no charge, subject to Equipment availability. If your new rental length changes the total price, we will charge or refund the difference.

3. After Your Kit Ships — No Cancellations

Once your kit has shipped, your order can no longer be cancelled and the full rental fee for your original rental period is due. This is because your kit has been reserved, sanitized, tested, packed, and dispatched specifically for your travel dates, and can no longer be rented to another traveler.

4. Early Returns

No refund is provided for early returns. Your rental fee is based on your original selected Delivery Date and Return Date, regardless of when you actually ship the kit back. If you know before your kit ships that your trip will be shorter, contact us — see Section 2.

5. If Your Kit Arrives Damaged or Not Working

Inspect your kit when it arrives and contact us within 24 hours if anything is damaged or not working. If the Equipment arrives non-functional through no fault of yours, we will, at our option, overnight a replacement kit or refund your rental fee in full. Rental charges for a replacement kit begin only once the replacement is delivered.

6. If We Cancel Your Order

If EuroWrap cancels a confirmed order for any reason — such as Equipment unavailability, a pricing or system error, or suspected fraud — everything you paid will be refunded in full.

7. Damage Waiver Refunds

The optional $15 Damage Waiver is fully refundable if you cancel before your kit ships. It becomes non-refundable once your rental period has begun.

8. How Refunds Are Processed

Refunds are issued to the original payment method used at checkout. Once we process a refund, it typically appears on your statement within 5–10 business days, depending on your bank or card issuer. We will confirm every refund by email.

9. Late Returns and Unreturned Kits

Late Return and Conversion to Purchase. If the Equipment is not returned by the Return Date, late fees accrue at the daily rental rate. If the Equipment has not been returned within 14 days after the Return Date, it will be deemed unreturned and the rental will convert to a purchase, and you authorize EuroWrap to charge your payment method on file the Replacement Value of $599, less rental amounts already paid. EuroWrap may treat the Equipment as unreturned and initiate this charge sooner if you notify us the Equipment is lost or you otherwise indicate it will not be returned.

10. Questions

If anything about your situation doesn't fit neatly into the rules above, just reach out — dan@eurowraprental.com. We're a small business and a human will actually read your email.